Support and SLA
How to reach support and the service levels you can expect.
Support channels
| Channel | For | Availability |
|---|---|---|
| Documentation | Self-service answers | Always available |
| Email — support@rovernexus.com | Questions, issues, and pilot/production support | Support hours are defined per plan — coming soon |
When emailing support, include the details listed in Getting Help so we can respond quickly.
Support tiers
Direct support for robot integration and platform usage is included in every pilot program. Beyond a pilot, the level of support is determined by the plan you select. To find the right fit, contact support@rovernexus.com.
Service-level targets (SLA)
Availability and response-time targets are defined per plan and shared during a pilot or quote. Detailed targets by severity are coming soon — contact support@rovernexus.com for the specifics that apply to your deployment.
Scope and exclusions
The scope and exclusions for service-level commitments are defined per plan and shared during a pilot or quote — contact support@rovernexus.com.
How to report an issue
When contacting support, include the details listed in Getting Help so we can respond quickly.